At Velmora Perfumes, we are committed to delivering premium quality fragrances. Due to the nature of our products, we maintain a clear and strict return policy to ensure hygiene, safety, and product integrity.
Please read the policy carefully before making a purchase.
1. Returns Eligibility
Because perfumes are personal-use and hygiene-sensitive products:
- Opened or used perfumes cannot be returned or exchanged.
- Returns are only accepted if the product is:
- Damaged during delivery
- Defective
- Incorrect item received
You must notify us within 48 hours of delivery with clear photos and order details.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used perfume bottles
- Products without original packaging
- Items damaged due to misuse or improper handling
- Products reported after 48 hours of delivery
3. Refund Process
If your return request is approved:
- The product must be returned in its original condition and packaging.
- Once received and inspected, we will notify you of approval.
- Refunds will be processed to the original payment method.
- Processing time may take 5–10 business days, depending on your bank or payment provider.
Shipping charges (if applicable) are non-refundable unless the error was from our side.
4. Replacement Option
In cases of damaged or incorrect products, customers may choose:
- A replacement (subject to stock availability), or
- A full refund
5. Cancellation Policy
- Orders can be canceled only before dispatch.
- Once the order has been shipped, cancellation is not possible.
6. Important Note on Fragrance Preference
Fragrance selection is subjective and may vary based on personal taste and skin chemistry. We do not accept returns based on scent preference.
7. Contact for Returns
To request a return, please contact us through our official website with:
- Order number
- Clear photos of the product
- Description of the issue
Our team will assist you promptly.