At Velmora Perfumes, we aim to provide you with an exceptional and worry-free shopping experience. Please read our policies below carefully.
Return Policy
- As our products are personal care items, returns are not accepted once the product is delivered, used, or opened.
However, returns or exchanges are accepted only in the following cases:
- Damaged or broken product
- Leakage during transit
- Missing items in your order
- Incorrect product delivered
Important
- You must contact us within 24–48 hours of receiving your order to be eligible for a return or exchange.
- All return requests undergo a detailed verification process before approval.
Please Note
- Our products are crafted with active natural extracts and ingredients.
- Damages caused by negligence, improper use, or incorrect application are not covered.
- Reactions due to personal skin sensitivity are not eligible for returns or refunds.
- We recommend performing a patch test before full application, as advised on our product labels.
Refund Policy
- Velmora Perfumes is not liable for any damage that occurs after delivery is completed.
To be eligible for a refund in case of:
- Leakage or breakage
- Missing or incorrect product
You must provide:
- An unboxing video, clearly showing:
- The original packaging
- The issue in question (damage or incorrect item)
Additional Guidelines
- If the package is tampered with or visibly damaged, refuse delivery and report the issue to us immediately.
- If your order is marked as delivered but not received, notify us within 3 days. Claims made after this window will not be eligible for a refund.
- Shipping charges and GST are non-refundable.
Refund Timeline
- Cash on Delivery (COD) orders will be refunded to your bank account within 4–7 business days after claim verification and approval.
- If approved, refunds will be processed within 15 business days from the date of approval.
- You will receive transaction details and confirmation once the refund has been initiated.
Cancellation Policy
- Orders can be cancelled only before dispatch. Once shipped, cancellations cannot be processed.
- For prepaid orders returned due to refusal or unavailability, a refund will be processed only after we receive the returned package in its original condition.
For any assistance, we’re just a message away. Your satisfaction means everything to us 💛