At Velmora Perfumes, we are committed to delivering your favorite fragrances safely and on time. Please review our shipping guidelines below.
1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a confirmation email once your order is successfully placed and another notification once it is shipped.
2. Shipping Time
Estimated delivery timelines:
- Standard Shipping: 3–7 business days (depending on location)
- Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.
Please note that delivery timelines are estimates and not guaranteed.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Free shipping may be offered during promotions or on orders above a certain value.
4. Order Tracking
Once your order is dispatched, you will receive tracking details via email or SMS. You can use the tracking number to monitor your shipment status.
5. Incorrect Address
Customers are responsible for providing accurate shipping details. Velmora Perfumes is not responsible for delays or delivery failures due to incorrect or incomplete addresses.
If an order is returned due to incorrect address details, additional shipping charges may apply for re-dispatch.
6. Delays & Exceptions
While we strive for timely delivery, Velmora Perfumes is not liable for delays caused by:
- Courier service disruptions
- Natural disasters or extreme weather
- Government restrictions
- Incorrect contact information
7. Damaged Packages
If your package arrives damaged:
- Do not accept the package if visibly damaged (if possible).
- Contact us within 48 hours of delivery with clear photos and your order details.
- We will investigate and arrange a replacement or refund if eligible.
8. International Shipping (If Applicable)
International shipping timelines and charges may vary depending on the destination country. Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.